FAQ

What is Active Gel Technology?

AirFeet’s Active Gel Technology is DYNAMIC in design and used exclusively in all AirFeet insoles. Behind this engineered technology is the design of the insole itself. The engineered design that makes up AirFeet Insoles, with its curves, bumps and channels, allows for the Active Gel to flow rapidly and accurately to areas requiring support and comfort as you walk. This technology and design is like no other insole on the market.

How can I buy AirFeet Insoles?

You may purchase them from one of our active retail locations. You may order through our online store, visit us at our next event we are exhibiting at, or you may contact our customer service center at (317) 851-9592 or (877) 247-1191.

For Commercial orders or questions please call (317) 851-9592 or (877) 247-1191

Are there limits to where I should use my insoles?

There are really no limitations to their use. It is more a question of how comfortable you feel in them with the activity you are doing. It is not recommended you do high impact sports such as running or aerobics until you have worn them for at least two weeks.

How do I clean them?

Wash them gently by hand or machine wash on delicate cycle either cold or warm with a mild detergent. Do not use bleach. Let them AIR DRY ONLY!

How long do they last?

Good question. To be quite truthful it really can depend on many factors. Materials do wear out, the weight distribution form the user, the environment they are being used in (sandy, wet, moisture, acidic reaction to chemicals that can splash into the shoe, gravel etc). Even down to how clean they have been kept and abuse with installing and removing from one shoe set to another (this is why more than one pair of insoles is recommended) Each pair comes with a warranty period and if there are still questions or issues, just contact us.

What if my Insoles go flat?

Although this is a rare situation, unfortunately it can happen. Sometimes due to manufacturing defects there are errors within products and yes even the Highest of Quality AirFeet insoles can suffer from a flat!

However we ask you to the following test before you send your insoles back.

All of these simple tests will provide you with a suitable answer.

  • * Remove the insoles from each shoe and simply move the left to the right shoe and the right to the left shoe. Wear them again and notice if the flat feeling goes away
  • * Remove both insoles and place them on a flat surface. Place your hand flat on each insole and rock them from palm to finger tips. If you cannot feel the Active Flow Media moving, then they maybe flat.

If your insoles fail any of these test please contact us at the information provided in the return section and we will be happy to assist you further.

What size should I order?

Our sizing is based on your actual shoe size. Use the chart below to determine your size:

Size Table

W = WIDE

Each size is trimmable to 1-2 sizes smaller. Order a larger size and trim smaller if in doubt.

Is it possible to purchase the wrong size?

Not if you purchase the same size as the shoes you currently wear. And if they are a little large, just trim them down from the toe. Do not trim the sides or the heel area as this may lead to the Active Gel leaking out.

Can I wear odor eaters with them?

Certainly. Just be aware that you are adding layers in your shoes so your shoes may feel a little tighter. Loosen the laces if you have them, or be patient and allow your shoes to stretch a little.

What happens if the seam bursts and the Active Gel leaks out?

Sadly there will be a little mess to clean up. We are sorry about that. The flow media is not toxic or harmful to you, your clothes or your footwear. It is also an FDA approved material. Simply use some mild cleaning agent that does not damage your clothing or your footwear. Treat the little clean up just as you would if you were cleaning the footwear or clothing on a standard basis.

What happens if my feet feel hot or agitated?

This is actually excellent! What this means is that your muscles are actually being stimulated. There are about 20 muscles in each foot and unlike other areas of our body, we are unable to exercise or engage them in a specific physical activity. When we exercise other muscle groups, they become active and very warm both internally and externally. This is precisely what is happening under our feet. We recommend removing the insoles for the remainder of the day and refer to the break in schedule. This schedule differs from individual to individual as everyone is different. Basically, slowly introduce the insoles to your footwear and allow your foot muscles to become familiar and exercised. This stimulation is the best treatment you can possibly give to your feet. Be patient, as with any new muscular activity, it can take time to adjust.

They can feel a little weird, will this go away?

Yes it may take as little as just 30 minutes or up to a couple of weeks. Your feet have never felt this way or been massaged constantly like this before. Yes it will feel weird but the results are well worth it!

Should I wear them all day?

Certainly, but you may have to allow your feet to adjust. The rule of thumb is that you wear them for a couple of hours each day and increase that time by about 1-2 hours every 1-2 days. So after 2 weeks you should be up to about 14 hours if need be. Now, saying that some people adjust in a few days to wearing them from dawn to dusk. It’s how you and your body adjust. It is just like a new exercise so some adjustment may take place. See the “Wear” table below also for clarity.

What shoes should I wear them with?

All of them! Seriously, you should wear them with all of your shoes, provided there is not a feeling of your foot being cramped as some shoes fit so incredibly tight, you may not fit your foot in as these insoles, although super thin, can have an effect on fit if they are tight already. This is a very rare situation but it is all based upon your level of comfort. Wear them with regular shoes, open toe and flip flops.You can wear AirFeet insoles with: Dress shoes, High Heels, Knee High Boots, Running Shoes, Hiking Shoes, Flats, Flip Flops, Work Boots, Sporting Shoes, Cowboy Boots…and more! How do I make them work for flip flops or sandals? Customizing your insoles for flip flops or sandals is easy! Just follow these steps:

  • Using scissors, simply cut along the dotted line from the outside edge to the existing hole.
  • Using AirFeet STICKEEZ, place them under the heel then position the insole right on top. STICKEEZ will leave zero residue on the sandal and allow for continued use in all open sandal or heels. For more information on STICKEEZ, visit the shopping cart and product page.

WARRANTY

Air Feet insoles are warranted for a period of up to 12 months against manufacturing defects. Misuse and lack of care or abuse of the product will void all warranties. This includes but is not limited to for example: incorrect cleaning or use of harsh chemicals. Incorrect use of the insole, such as but not limited to being worn on poorly fitted footwear, footwear containing sharp or pointed features.The warranty covers seam and material failures while under normal conditions as those described above. In the case that the insoles have been deemed covered under warranty, they will be replaced but not refunded. PLEASE make sure to place the damaged insoles in a plastic zip lock baggie before mailing.The customer is responsible for all shipping charges related to returning the damaged insoles to Air Feet at the following address:

AIRFEET
191 U.S. 31 South, Suite C
Greenwood, IN 46142

Air Feet technicians will review the product upon receipt and determine if a warranted claim exists. Once the claim has been confirmed, a replacement pair of insoles of the identical size will be shipped at AirFeet expense using a standard ground shipment method of our choice.

RETURNS, REFUNDS – POLICY & PROCEDURE

It is extremely important that these guidelines are followed as delays in refunding your purchase price will occur. There is a simple 3 step process to receiving a complete refund. Although we are asking for several pieces of information, we truly wish to comply with your request. What many companies do not explain to their non satisfied customers is that, it is actually the credit card company that mandates the receipt of all of this information. Please be patient with us as we fulfill your wish.

Required Steps:

1. All of the following information is required for a full refund:

  • Complete credit card number that purchase was a made with
  • Credit card expiration date
  • Zip Code associated with credit card billing address
  • Date of Purchase
  • Total Dollar amount on receipt, including any taxes.
  • Event or location purchase was made.
  • Size of insoles
  • Style of Insole – Black, Camo, & Tan
  • Reason for returning the insoles. (This helps us with refining our products).
  • In order to expedite your request, You must complete Refund FormD and return this document to ensure your refund. Return the document with your insoles in the same package. Please place your insoles within a zip lock bag. NOTE: Delays or lack of refund will occur if the return document is not “completely” filled in and legible!

Have a question that is not listed here? Email Customer Service for a response within 48 hours.We will be adding more helpful information in the future.

2. Return all of the above information along with the Insoles to the following address:

AIRFEET
191 U.S. 31 South, Suite C
Greenwood, IN 46142

3. Air Feet will refund to your account within 30 days from the receipt of all of the above requested information less shipping & handling.

We welcome your feedback and look forward to hearing your testimonies as we will place them discretely on our website.

PURCHASE PRODUCT

Orders outside the US? Contact us!

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